Privacy Policy

Who We Are

This Privacy Policy explains how [Mramor legal entity name, as per your trade license], based in Abu Dhabi, United Arab Emirates ("Mramor", "we", "us"), collects, uses, and protects your personal data when you visit mramor.com or place an order with us. This policy is written to comply with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

Information We Collect

• Contact details: name, email, phone number, delivery and billing address
• Account information: if you create an account, your login details and order history
• Order information: items purchased, order value, delivery preferences
• Mramor Club activity: your tier, points balance, and reward history, if you join
• Communications: messages you send us by email or WhatsApp, including order-related questions
• Payment information: processed directly by our payment provider — we do not store your full card details on our servers
• Technical data: IP address, browser type, device information, and pages visited, collected automatically through cookies (see Cookies section below)

How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support
• Manage your Mramor Club membership and rewards
• Send you order confirmations, shipping updates, and service messages
• Send you marketing communications — new arrivals, offers, news — only if you’ve opted in via the newsletter checkbox at checkout, which you can withdraw at any time
• Improve our website and product offering
• Meet our legal and accounting obligations

Legal Basis for Processing

We process your data based on: performing our contract with you (fulfilling your order), your consent (for marketing communications), our legitimate interests (fraud prevention, improving our services), and compliance with legal obligations (accounting, tax, consumer protection law).

Who We Share Your Data With

We share limited data with trusted service providers who help us run Mramor, including:

• Our payment processor, to securely handle transactions
• Courier and postal partners, to deliver your order
• Our hosting and database provider, to store and manage site and order data

We do not sell your personal data to third parties, and we only share what’s necessary for these services to function.

Cookies

Our website uses cookies — small text files stored on your device — to make the site work properly and, where you’ve given consent, to understand how visitors use our site.

• Essential cookies: required for core functions like your cart, checkout, and session — these can’t be switched off, as the site won’t work properly without them.
• Analytics and marketing cookies: we may use these in the future to understand site traffic or show relevant ads. If we do, you’ll see a cookie consent banner where you can accept or decline them, and you can change your choice at any time. As of the date of this policy, we do not run analytics or advertising cookies.

You can also control cookies through your browser settings, though disabling essential cookies may affect how the site works.

International Data Transfers

Some of our service providers, such as our payment processor and hosting provider, may store or process data outside the UAE. Where this happens, we only work with providers that offer an adequate level of data protection, consistent with UAE PDPL requirements.

How Long We Keep Your Data

We keep order and transaction data for as long as required by UAE accounting and tax regulations, and account data for as long as your account remains active. If you ask us to delete your data, we will do so unless we’re legally required to keep it, for example for tax records.

Your Rights

Under UAE PDPL, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or outdated data
• Request deletion of your data
• Restrict or object to certain processing
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at support@mramor.com. We’ll respond within 30 days.

Children’s Privacy

Mramor is not directed at children, and we do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with personal data, please contact us and we’ll delete it.