Returns & Exchanges
Last updated: Jul 10, 2026
We want you to love your piece. If something isn’t right, here’s how returns and exchanges work.
Return Window
Most items can be returned within 14 days of delivery for a refund, minus a 25 AED return shipping fee, provided they’re unworn, undamaged, and in their original packaging with tags attached. Once we receive and inspect the return, we’ll confirm your refund by email.
Damaged or Incorrect on Arrival
If your piece arrives damaged or isn’t what you ordered, contact us within 3 days of delivery with photos of the issue. Return it to us in the condition you received it — original packaging and tags, where possible — and we’ll replace it or refund you in full, at no cost to you.
Manufacturing Defects — Mramor Spa
Every purchase comes with Mramor Spa, six months of warranty coverage. If a fault in materials or craftsmanship shows up during that time, contact us and we’ll repair or replace the affected part free of charge. If we can’t complete a repair or replacement within 30 days, we’ll refund you instead. This excludes clear mechanical damage, such as a drop or a hard knock.
Exchanges
Want a different size or piece instead? Let us know within the return window, and we’ll arrange an exchange once the original item is back with us — unworn, undamaged, and in its original packaging with tags attached. Return shipping and delivery of the new item are both at your cost.
Refunds
Approved refunds go back to your original payment method within 7–14 business days of us receiving and inspecting the return.
How to Start a Return
Email support@mramor.com or message us on WhatsApp with your order number, and we’ll guide you through the next steps.
This policy doesn’t affect your rights under UAE Consumer Protection Law.